All sales are final.
Because every ZIVA VIVA piece is made to order and personalized just for you, we're unable to accept returns or exchanges.
Damaged or defective items: if your order arrives damaged or with a manufacturing defect, please contact us at hello@zivaviva.com within 7 days of delivery with a photo of the item, and we'll make it right.
Questions? Reach us anytime at hello@zivaviva.com.
Saved Designs
Our Story
ZIVA VIVA was born from a simple belief — that jewelry should feel personal, not just pretty.
ZIVA VIVA started with a question: why does jewelry so rarely feel like yours? Most pieces are beautiful, but they could belong to anyone. We wanted to change that.
We believe the most meaningful things we wear are the ones that carry a piece of our story — a letter, a number, a symbol that only makes sense to you. That's what ZIVA VIVA is built around.
Every necklace is designed by you and handcrafted for you. No two are ever exactly alike.
Every piece is handcrafted to order. No mass production — just careful, intentional making, one necklace at a time.
You choose the charms, the arrangement, the meaning. We bring your vision to life exactly as you imagined it.
We use quality materials and craft each piece with care — because something this personal deserves to stand the test of time.
"Not just jewelry — a piece of your story."
— ZIVA VIVA
When you wear a ZIVA VIVA necklace, you're wearing something no one else in the world has. It was made for you, from the charms you chose, arranged the way you imagined. That's a promise we take seriously — and it's one we put into every single piece we make.
Build Your PieceMake-a-Wish Charm Box
Is there a charm you've always wanted but never found? Tell us. Your wish might become the next charm in our collection.
Tell us what charm you've been dreaming of — a symbol, a shape, a word, or something deeply personal.
Our team reads every submission. Popular wishes and meaningful ideas are considered for our next charm release.
If your charm is selected, we'll notify you — and you'll be the first to add it to your necklace.
Every idea matters. We read each one personally.
"Every charm we make started as someone's wish."
— ZIVA VIVA
ZIVA VIVA is built on the belief that jewelry should feel personal. The Make-a-Wish Charm Box is our way of listening — because the best ideas don't come from us. They come from you.
Shipping & Returns
Every order is packed with love and shipped directly to your door — or gifted beautifully to someone special.
1–3 working days
Free on orders over $35
Because every ZIVA VIVA piece is made to order and personalized just for you, we are unable to accept returns or exchanges. Each necklace is one of a kind — crafted around your unique design.
Custom Orders · No ReturnsDamaged or defective items? We stand behind the quality of every piece we make. If your order arrives damaged or with a manufacturing defect, please contact us within 7 days of delivery at hello@zivaviva.com and we will make it right.
Still Have Questions?
Our team is happy to help.
Reach us at hello@zivaviva.com and we'll get back to you within 24 hours.
Jewelry Care
Your ZIVA VIVA piece is made to last. A little care goes a long way in keeping it looking its best.
Keep your necklace in the provided gift box or a soft pouch when not wearing it. Store away from direct sunlight and humidity.
Put your necklace on last when getting ready. Remove before exercising, swimming, or showering to protect the finish.
Use a soft, dry cloth to gently polish after each wear. For a deeper clean, use a mild soap with lukewarm water and pat dry.
Every piece is 18K gold-plated and tarnish-resistant, made to hold up to daily life. Wear it day after day — no special handling required.
Waterproof and sweatproof, so you can shower, swim, work out, or wash your hands without a second thought.
An occasional wipe with a soft cloth brings back the shine. Easy upkeep — no special polishes or products needed.
When you're not wearing it, pop it back in its gift box to keep it tangle-free and ready to go.
These pieces are made to be lived in. Layer them, gift them, and enjoy them every day — they're built to keep up with you.
"A piece made with love deserves to be looked after with love."
FAQ
Everything you need to know about designing, ordering, and caring for your ZIVA VIVA piece.
Still Have Questions?
We'd love to hear from you.
Reach us at hello@zivaviva.com and we'll get back to you within 24 hours.