Simply visit the customize page for your chosen style — Signature Pendant or Shimmer Charm. Browse the available charms, click to add them to your necklace, and arrange them however you like. Once you're happy with your design, add it to your cart.

Yes! You can add multiples of the same letter, number, or heart charm. There's no limit to how many times you can use a single charm in your design.

The Signature Pendant Necklace holds up to 7 charms, and the Shimmer Charm Necklace holds up to 14 charms. You'll see a live counter as you build your design.

Because every piece is made to order, we begin crafting immediately after your order is placed. Please contact us at hello@zivaviva.com within 2 hours of ordering if you need to make a change — we'll do our best to help.

Each piece is handmade to order. Please allow 1–3 working days for crafting, followed by your chosen shipping time.

Yes — standard shipping is free on all US orders over $35.

Not at the moment — we currently ship within the US only. We hope to offer international shipping in the future, so stay tuned!

Yes. As soon as your order ships, you will receive a confirmation email with a tracking number so you can follow your package every step of the way.

Because every ZIVA VIVA necklace is made to order and personalized just for you, we are unable to accept returns or exchanges. All sales are final. Please review your design carefully before placing your order.

We stand behind every piece we make. If your order arrives damaged or with a manufacturing defect, please contact us at hello@zivaviva.com within 7 days of delivery with a photo of the item and we will make it right.

Our pieces are crafted with care using quality materials. With proper care — avoiding water, chemicals, and storing in the provided gift box — your necklace will stay beautiful for years to come.

Yes — every ZIVA VIVA order arrives in our signature gift box, beautifully wrapped and ready to give. There's no extra charge for this.

Absolutely. Just enter the recipient's address at checkout. If you'd like to include a personal note, you can add one in the order notes field.